CloudFiles Status

In an effort to continue to provide the best experience for our customers, we have moved the Cloud Files status page and updated it with a new look. Please visit http://status.rackspacecloud.com/cloudfiles to visit the new site. You can still subscribe via RSS by visiting the following page (http://status.rackspacecloud.com/cloudfiles/atom.xml). This existing page will no longer be updated and will be taken offline.

Due to an issue with our CloudFiles Log Delivery system, users who have public CDN containers with Log Delivery enabled will not see logs delivered.

Our developers are working on a solution to be put in place. All accumulated CDN logs will be eventually delivered once our Log Delivery Service is re-enabled.

CloudFiles users who have public CDN containers with Log Delivery enabled could be experiencing delays receiving those files due to a backlog in the Akamai Log Delivery Services.

We are still working with Akamai in order to normalize the delivery of some delayed logs.

Update on Delay in Log Delivery Service (LDS):
The LDS deliveries are still delayed. Akamai will start delivering queued logs from approx. 1700 UTC Jan 11. Based on current backlog volume, Akamai expects to be back to normal processing time from Jan 19th.

Please note that you may see delays in routine deliveries till Jan 19th. We will provide another update once we have verified that Akamai CDN logs are being delivered on time to our CloudFiles systems responsible for collecting and delivering the data to CloudFiles customers with Log Delivery feature enabled.

The Rackspace Cloud Files CDN domain (rackcdn.com) has been blacklisted by Cisco Ironport. This may result in some CDN URLs being inaccessible until the domain has been removed from the list. Rackspace has initiated contact with Cisco and is working to resolve the issue.

Rackspace Cloud Engineers will be performing a maintenance on the ORD Cloud Files environment that will take place from 10:00 PM CDT to 2:00AM CDT. During this maintenance window, access to the Cloud Files environment via API and control panel will be degraded.

Update: Overall maintenance has been extended by an hour to 3:00AM CST, however Cloud Files functionality should be available.

Update: Cloud Files maintenance completed at 3AM CDT.

If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 3:05PM CST, Rackspace Cloud Engineers identified an issue with our Cloud Files Control Panel. We are currently experiencing intermittent accessibility issues and functionality may be degraded. Customers may not be able to view containers in the Cloud Files Control Panel.

Further updates will be posted here as they become available.

Update: As of 3:10PM CST, this issue has been resolved.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 10:40PM CDT, Rackspace Cloud Engineers identified an issue with our Cloud Files Control Panel and the Cloud Files API for accounts in the ORD data center. We are currently experiencing intermittent accessibility issues and functionality may be degraded. Customers may not be able to view containers in the Cloud Files Control Panel.

Further updates will be posted here as they become available.

Update: As of 12:35 AM CDT, this issue has been resolved.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.